From
1994-1996 we developed and sold an add-on email agent for Microsoft Mail. A friend
that worked for Microsoft at the time complained of getting hundreds of
internal e-mails. This was before spam was the universally recognized problem
it is today. After checking around, we found it was a pervasive problem in
connected organizations. We agreed to help him out, but found that it required
access to the proprietary Microsoft Mail Folder system (this was before 'Open
Systems' became a marketing tool). To make the connection required
"discovering" how the Microsoft Mail Store operated. The only other
company to attempt this was Banyan Networks. Behind the interface was a full
PROLOG engine, with varying user levels from novice to system programmer. Forms
and condition picking (now found in Outlook) are translated into PROLOG rules,
and could interact with other rules that could provide things like definitions.
The user could make the system as easy or as complex as they required, and had
access to the full PROLOG engine (called LOGIX). The system could also do full
text retrieval and return files in response to user queries. Echoes of this are
seen in the e-mail enabled version of the Alicebot.
Users
reported that it reached the sought after “Third Level of Technology”: they
only noticed it when it wasn't there anymore! When they were forced to change
to other systems without MailBot support, suddenly they realized just how much
it was really doing in the background. As for our “research” into the Microsoft
Mail system, Microsoft invited us to give them a presentation on the
technology, and put us up in a 5-star hotel for a week on their dime. XOOM
Technology purchased the rights to the program, but they never marketed it to
the general public.